You can either call, email or send a message through our online contact form. We will then check the diary and will fit you in at a time and date to suit you.

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This depends on the size of your tank, number of people in your household, and how often you are home. A couple who are out most of the week at work, vs. a family with a busy life centred around the home, will have different emptying requirements. Some household may be able to last 18 months between empties, whereas some households may need an empty every 6 – 9 months.

The environment agency as a rule of thumb recommends emptying annually to ensure the tank runs efficiently and effectively, maintaining the health of the tank and preventing impact to the environment.

In short, a septic tank works by receiving the wastewater which flows from your property, where micro-organisms then start to break down the organic waste. The tank then relies on gravity to separate the water from the solids. Next, the treated water flows out to your soakaway or field drainage system, and the solids settle at the bottom. This solid material or ‘sludge’ builds up over time and needs to be removed.

It is not recommended to wait until your septic tank is completely full to do this, as leaving it until this point will start to affect the efficiency of how the tank is functioning. A septic tank is considered full when the capacity of the tank is filled with 35% solid material.

It certainly does! If you had your tank installed after 1^st January 2020 when the septic tank regulations changed, the chances are that you might have a new sewage treatment plant. A sewage treatment plant cleans the water so it can safely discharge to a waterway, however the solid material or ‘sludge’ which settles to the bottom still needs to be removed periodically. Most manufacturers recommend annual emptying.

Just like a septic tank, cesspits or ‘cesspools’ need regular emptying, how often depends on the size of the cesspit and how big your household is. As a cesspit is a contained tank with no outlet, there is only one place for an overflow to go and that is backing up into your drains. If you suspect you are ready for an empty we would recommend booking without delay, based on the volume of waste we remove and when your last empty was we can help advise on how often you should be having an empty.

The first sign you might spot is a bad smell in your home coming from your drains, and your water not flowing as it should. Slow drainage and a bad smell inside or outside around your tank is a sure sign you might be overdue an empty. Keeping on top of the emptying is essential to prevent your drains getting backed up, potentially leading to damage to your drainage system which can be costly to fix.  We recommend a regular service to ensure the efficient running of your septic tank.